While the sun may have set for the day, Miller Brothers Solar O&M technicians and employees work tirelessly around the clock to provide clients with 24/7/365 availability and access to onsite first response and emergency service.
While some O&M providers offer each client the convenience of a state-of-the-art Network Operations Center (NOC), they also don’t offer a guaranteed response time if something were to happen. While energy is lost, if you don’t have a reliable provider, you either have to fix the issue yourself or wait.
In your O&M agreement there should be a section outlining and guaranteeing response times for various situations. Without such guarantees, nothing motivates a provider to fix the solar array problem. You certainly don’t want to wait.
Guaranteed response times and services provided should be detailed for different sets of operating challenges. For example, should an operator detect an anomaly or a monitoring system send out an alert, the O&M service company should respond via phone within 12 hours of initial contact. Depending on the anomaly, they should also perform any necessary onsite emergency visits in less than 24 hours for critical repairs and replacement solutions.
At the start of every contract, Miller Bros Solar provides our clients with a list of direct contacts to call in cases of system trouble, ensuring constant client communication.
While MBS makes certain to operate and maintain photovoltaic systems utilizing the best industry practices, products, means and methods, some systems experience challenges above and beyond anyone’s expectations. With years of experience servicing and repairing solar PV equipment, MBS technicians pinpoint the problem, investigate possible root causes and repair the failed equipment in an a very effective and efficient manner.
Response is key when finding an O&M provider. For more information or to talk through a your needed response times, contact us here.
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